How Does it Work - FAQ

Since we are a national company with performers in 100 + cities across the US, we are confident that we will be able to fulfill your request. We offer a full refund if we cannot fulfill your request, so you have nothing to lose. Go ahead and reserve with confidence.

Same-day requests will receive a refund minus a 3% processing fee.

Our discounted rate is now $199 and includes a fun or romantic performance, a chocolate and balloon. Reserve at this link. www.rockstarsingingtelegrams.com/reservations

We deliver a fun performance with guitar and vocals in addition to a chocolate and balloon. We have options to add a single rose or dozen roses and a YouTube video of the performance. For an extra fee, we can also add their favorite beverage or birthday cake.

Yes, we do perform requested songs with a $25 fee per song.

We accept all major credit cards and PayPal.

Yes, we love making kid’s birthdays special and will accommodate a fun kid’s song.

Most performances last about 5 minutes since people usually need to get back to work or class. We will extend our performance time upon request.

Yes, we offer a full refund minus a $75 scheduling fee plus 3% bank fees only if you give us a 24-hour notice.

Same-day requests that we cannot fulfill will receive a refund minus a 3% processing fee.

If the client cancels within 24 hours there is no refund., but we do offer a credit for future use.

If the performer arrives at your delivery location and is not able to deliver the telegram due to the recipient not being present or another reason beyond our control, there is no refund.

No, our performers are chosen for their great musicianship and availability.

No, tips can be added when you checkout or feel free to give a cash tip at the time of performance.

Our most popular character is our Rockstar or Popstar look by a pro singer/guitar player. We can customize the performance for a romantic Crooner, R&B, Country and many more. We love customizing the telegram for the person we are singing for and often will purchase a costume for Princess, Police Uniforms and other fun characters.

We perform singing telegrams almost anytime and anywhere 7 days a week. We will ask for an extra fee for early morning or late evening requests and holidays.

Our office is closed on Sundays so we cannot fulfill same-day requests for Sundays. You are still welcome to use our reservations form for other reservations. www.rockstarsingingtelegrams.com/reservations

Yes, people are delighted to find out that singing telegrams still exist. Rockstar Singing Telegrams has been making birthdays very special since 2009. We love delivering singing telegrams across the US and have over 100 locations to serve you.

Our singing telegrams cost $199 and include a fun or romantic performance, a chocolate and balloon. Sometimes a travel fee is needed based on the location request.

Conditions of Use

Use of the Rockstar Singing Telegrams website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

TRADEMARKS

Rockstar Singing Telegrams and other marks indicated on our site are trademarks owned exclusively by Silverman Studios INC (DBA Rockstar Singing Telegrams LLC). The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Rockstar Singing Telegrams’, in any manner that seeks to disparage or discredit Rockstar Singing Telegrams, or in any manner that may cause confusion among our customers.

COPYRIGHT

All content on this website is the exclusive property of Silverman Studios INC (DBA Rockstar Singing Telegrams LLC). Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

PROTECTING YOUR ACCOUNT

Some portions of this website permit usernames and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

LICENSE AND SITE ACCESS

Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Silverman Studios INC (DBA Rockstar Singing Telegrams LLC).

This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Silverman Studios INC (DBA Rockstar Singing Telegrams LLC).

You are prohibited from using meta tags or any other hidden text utilizing Rockstar Singing Telegrams’ name or trademarks without the express written consent of Silverman Studios INC (DBA Rockstar Singing Telegrams LLC). Any unauthorized use of this website voids the limited license granted by Silverman Studios INC (DBA Rockstar Singing Telegrams LLC).

CONTENT SUBMITTED BY SITE USERS

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) or its affiliates for all claims resulting from content you supply. Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) reserves the right to remove any content at our sole discretion.

LIMITATION OF LIABILITY

This site is provided by Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) on an “as is” and “as available” basis. Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein.

You expressly agree that your use of www.rockstarsingingtelegrams.com

is at your own risk.

Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS

From time to time, Rockstar Singing Telegrams offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.rockstarsingingtelegrams.com

) or announced via other means of communication in conjunction with the promotion of the Rockstar Singing Telegrams product collection, including radio and TV broadcasts, internet forums, and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Rockstar Singing Telegrams, at our sole discretion, will determine if all purchasing criteria has been met to qualify for a stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

APPLICABLE LAW

By visiting www.rockstarsingingtelegrams.com

, you agree that the laws of the state of Oregon, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Silverman Studios INC (DBA Rockstar Singing Telegrams LLC).

CHANGES IN POLICY

Silverman Studios INC (DBA Rockstar Singing Telegrams LLC) reserves the right to modify, alter, delete, and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.

Rockstar Singing Telegrams LLC Statement of Privacy

Rockstar Singing Telegrams LLC is committed to protecting your privacy. This Statement of Privacy applies to the Rockstar Singing Telegrams LLC website and governs data collection and usage at all Rockstar Singing Telegrams LLC sites and services; it does not apply to other online or offline sites, products, or services. Please read the Rockstar Singing Telegrams LLC Statement of Privacy.

Rockstar Singing Telegrams LLC is a general-audience website, intended for users of all ages. Personal information of all users is collected, used, and disclosed as described in this Statement of Privacy.

Collection of Your Personal Information

As an e-commerce website, Rockstar Singing Telegrams LLC collects personal information such as your email address, name, home or work address, and telephone number. Information collected by Rockstar Singing Telegrams LLC is used solely for the purpose of billing and fulfilling your online purchases.

Rockstar Singing Telegrams LLC does not collect any information about your computer hardware or software.

Rockstar Singing Telegrams LLC encourages you to review the privacy statements of websites you choose to link to from Rockstar Singing Telegrams LLC so that you can understand how those websites collect, use, and share your information. We are not responsible for the privacy statements or other content on websites outside of the Rockstar Singing Telegrams LLC website.

Use of Your Personal Information

Rockstar Singing Telegrams LLC and its operational service partners collect and use your personal information to process orders and deliver the services requested. It is possible that Rockstar Singing Telegrams LLC may also use personal information to inform you of other products or services available from Rockstar Singing Telegrams LLC and its affiliates.

Rockstar Singing Telegrams LLC may also contact you via surveys to conduct research about your opinion of current services or potential new services that may be offered.

Rockstar Singing Telegrams LLC does not sell, rent, or lease its customer lists to third parties. Rockstar Singing Telegrams LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (email, name, address, telephone number) is not transferred to the third party.

We may occasionally hire other companies to provide limited services on our behalf, such as handling mailings, providing customer support, processing transactions, or performing statistical analysis. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

Rockstar Singing Telegrams LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Rockstar Singing Telegrams LLC may access and/or disclose your personal information if required by law or in the good-faith belief that such action is necessary to:

• (a) comply with legal process served on Rockstar Singing Telegrams LLC or the site

• (b) protect and defend the rights or property of Rockstar Singing Telegrams LLC, including its website

• (c) protect the personal safety of users of Rockstar Singing Telegrams LLC or the public

Personal information collected on this site may be stored and processed in the United States or any other country in which Rockstar Singing Telegrams LLC, its affiliates, subsidiaries, or agents maintain facilities. By using this site, you consent to any such transfer of information outside of your country.

Control of Your Personal Information

Rockstar Singing Telegrams LLC offers customers choices regarding the collection, use, and sharing of personal information. You may notify us of your preferences by emailing contact@rockstarsingingtelegrams.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop receiving promotional emails from Rockstar Singing Telegrams LLC by responding directly to any email you receive with a request to be removed from the mailing list.

Security of Your Personal Information

Rockstar Singing Telegrams LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure.

When transmitting highly confidential information (such as credit card numbers) over the Internet, Rockstar Singing Telegrams LLC uses a secure payment gateway to protect your data.

Changes to This Statement

Rockstar Singing Telegrams LLC may occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Rockstar Singing Telegrams LLC uses your personal information, such changes will be prominently posted prior to implementation.

Rockstar Singing Telegrams LLC encourages you to periodically review this Statement to stay informed about how your information is protected.